Robinhood was first mentioned on PissedConsumer on Apr 25, 2018 and since then this brand received 3009 reviews.. Robinhood ranks 248 of 1923 in Financial Services category. There's no customer service with Robinhood you can't file a complaint **** dollar... Dear Robinhood,**This is Yueguang Wu, a customer of Robinhood. Two-stage authentication ought to be mandatory, not optional. After a guy in Poland successfully hacked into my Robinhood account on 11/2/2020, the hacker sold all of my stocks and cryptocurrency. Software engineer? I wouldn't touch Robinhood with a 3.048 meter pole. They invested in 1 share of Google and made $20 or so. Customer Service. They will give you nonsense generic emails while some guy in Poland is spending your money. Sign in Get started. You must send them an email and they will get back to you via email only. They absolutely refuse to explain themselves and will NOT refund my money. Labor costs in countries like China and India have been increasing. You can't resolve anything. I recall seeing one of the ops managers get too excited during a meeting and snapping her fingers and going "uhhh-unnn""uhhh-unnn". Satisfied Customer. Robinhood ranks 25th among Brokerage sites. Thanks for playing. These people being robbed work in tech? But after alerting the online brokerage to what she believed was a theft in progress, she received a frustrating email. Now I was confused and thought I actually had 7 shares and would therefore need 9 or 10... not 4. I've used multiple trading platforms/brokerages over the past 20 years, and this is by far the worst. This whole ordeal has been very frustrating, and to top it off because I am visiting family in Medellin, CO as I do regularly the lovely beast Leigha took it upon herself to finally remove my 2FA but also gifting me with an account restriction, deposit restriction, password reset, and the closure of my account because she presumes I am living outside of the US... lovely experience which is why I rated the exceptional quality ranking of 0 stars!!!! Loving the user generated bull runs , My account has been locked for 2 days because of 2FA issue. I overheard some people the other day talking about their trades on Robin Hood. If you have an issue there is no way for you to speak to someone to resolve the issue. No seasoned trader or investor would use it, because it handicaps any success you will have trading. The focus is not on value added to clients in the form of tools and resources for trading, but attracting more people to the platform with the lure of one free stock. Robinhood has a consumer rating of 1.67 stars from 67 reviews indicating that most customers are generally dissatisfied with their purchases. Platform named after a famous robber - check i would leave no stars not an option so robinhood someone opened an account in my name and gmail i would like this account closed now i will be closing my gmail soon so please contact me now to get this done. Have a problem at Robinhood? Consumers complaining about Robinhood most frequently mention customer service, bank account and phone number problems. I cover billionaires and their wealth. More, on Medium. Especially during the times of day when there is heavy activity. Your callers want to feel as though your agents have the solution for every problem, even if they don’t. Meet the Team: Customer Experience. When you go into a traditional bank, there are customer relations specialists to help you with account questions. Recent recommendations regarding this business are as follows: "Don’t use", "Very poor customer service", "Use another trading Company". There are huge shortages of Pfizer's vaccine and California halted Moderna shots. Rao showed Bloomberg the same emailed response from Robinhood that Bagheri received. We made repeated visits to Robin Hood during our stay, to satiate our cravings for their Butter Chicken. Unfortunately, you won’t be able to find live customer support on the Robinhood app. Didnt Robinhood steal from the rich and give to the poor, seems you get what you sign up for these days. Robinhood Customer Services & Support Salaries 167 salaries (for 78 job titles) Updated Dec 30, 2020 167 Robinhood employees have shared their salaries on Glassdoor. Robinhood has "investigated" and concluded that my account was not breached and that "no unauthorized activity took place." Email support outsourced - check. Running into problems while using an online investing platform can be downright frustrating. “Please be aware that this process may take a few weeks, and the team working on your case won’t be able to provide constant updates.”, “A limited number of customers appear to have had their Robinhood account targeted by cyber criminals because of their personal email account (that which is associated with their Robinhood account) being compromised outside of Robinhood,” a spokesman for the company said in an email. The firm wrote it would investigate and respond within “a few weeks.” Now her money is gone. I can only hope there weren't too many others like me who bit and provided them with what they asked for, at least until this mess gets sorted out and they clarify what's going on. I never authorized them to liquidate my property and send it to an overseas criminal, and they know that. Securities trading is offered to self-directed customers by Robinhood Financial. Poor Customer Service. ""Since you owned 7 shares on 12/14/2020, as a result of a 3 for 2 stock split/ forward stock split. I gave them all what they ask for, and now they even stopped answering my emails. Hurricane Sandy; 911 Relief; What We Do. I was wrong and had 3 before so the split was performed correctly. The clients need to make legal claims. Over the last few years, I have made literally 200+ trades and never had any problems with orders executing or with my fill prices. Elsewhere. Bad way to attract customers, and ive lost money on some penny stocks i would have traded. I contacted Robinhood because I thought I had 4 shares before the split and still only had 4. Until I got in contact with previous employee who knows the platform. The Robinhood customer service phone number is (650) 940-2700 during during market hours (9:30am – 4:00pm EST), however many readers have reported difficulty getting through. Robinhood...Ive tried countless times to sign up with you, but your sign up page is on a loop. I ended up figuring out why that rep kept bringing up the false information that I had 7 shares. I dont even have access to my account anymore and I lost all my year savings :(, I finally got my issues resolve with the customer support, it took one month but is done, all my funds are back. All investments involve risk and loss of capital. Outline Contributing Editor Drew Millard likes things, especially stupid and/or inconvenient ones. Followers. Do not ever open an account with this company, you have been warned. Consumers complaining about Robinhood most frequently mention customer service, phone number and bank account problems. Joe Biden became the 46th president of the United States at Noon today. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Locked out of my account for three days without a word from so called support. Democratizing finance for all. 2.6K . darn.... not possible so I guess 1. Shipping 2. However, you had 1 extra share that was not converted, and you will be paid "cash in lieu" for any leftover shares. Been about a week now and no one has been able to help me. Otherwise: Meltdown, Catastrophe .. No seriously, these people are incompetent. …users. There reason being that the account was locked for "security purposes". Was this only for those holding bitcoin inside their accounts ? Have a nice day. Thought they were geniuses. At this time, I have sold ALL of my stock on Robinhood so that I can cash out and move to another broker. Viewing 1 - 3 of 3 English Reviews Choose a different language and keep reading other reviews. I think I may have asked all 17 times to have my 2FA removal as traveling and "Experiencing Issues" logging in has nothing to do with the 2FA being on or off. Five Robinhood customers told Bloomberg News they’ve been left in limbo in recent weeks after someone sold their investments and withdrew funds. More recently, “reshoring” has become a trend. Satisfied Customer. Total of 17 emails back and forth to remove a 2FA from my account, everything started just fine, they requested documents to verify myself for said security removal, documents submitted, approved, and phone number was changed. While it may not entirely live up to its name — taking from the rich to give to the poor — Robinhood is shaking up the financial industry. They have my bank account information and my personal information, and now I feel unsecure with what they have. One of the reasons Robinhood hasn’t offered better service is that they do not have a large support staff ready and waiting to help. There is no phone number or email that I could find anywhere to reach out to them, and any attempt to close your account down results in an error, telling you to contact them for help with it. They named the start-up Robinhood after the English outlaw who stole from the rich and gave to the poor. Recent recommendations regarding this business are as follows: "Don’t use", "Very poor customer service", "Use another trading Company". The app has a lot of great features but the company itself is shady and has the worst customer service I've dealt with in a long time. 2017056224001. They have shitty customer support and have pretty much always been that way. So, basically, there is no customer service. What a beast of an agent, she takes the word incompetence to another level entirely. By far this was the best meal we had in all of Bermuda! Note: The Robinhood Customer Service Number is Useless! 20-Year-Old Robinhood Customer Dies By Suicide After Seeing A $730,000 Negative Balance. Read writing about Customer Service in Robinhood. Many call centers and customer service departments were farshored to India and the Philippines because workers in those countries speak English and work for lower wages. Whether it’s a software issue or you are having trouble understanding something, you will want to be able to get help immediately.. DO NOT USE THIS APP. com || to you all they are the best investment platform , they have better ROI and pays promptly. Really? One bad day can get you evicted. Literally... those are the exact words they used. Again I'm gobsmacked that FINRA and the SEC are silent on this. Value 4. So at this point I was panicking because I thought they had lost my money. If Robinhood was notified and failed to act and was shown to be negligent I expect they lose. It's a machine to generate lawsuits. My impression only worsened with the difficulty in navigating the website (as compared to other trading platforms), the elementary functionality and look of the website, and the lack of resources and tools available to manage risk and make informed trading decisions.Essentially, it's a sales referral service masquerading as an online brokerage. Democratizing finance for all. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. Robinhood customer service is the worst I have experienced. And some reasonable suspicion on the part of gullible people.....everyone should be smart enough by now to spot phishing attempts. I have an issue transferring funds back into my bank account which has been in use and verified for over 1.5 years. Robinhood's customer support is notoriously bad. My account is on hold, I can't access it. But it appears Robinhood had no controls preventing the change of critical information. If you value security, keep your money and run far away from this company. I then transferred the money BACK INTO MY ROBINHOOD ACCOUNT and that is where I now save and invest on a monthly basis. Robinhood is a self-directed investment platform that opened in 2012. I even could not use the robinhood card. In this column, he will review them. Customer Service; Mitch Atkinson in Robinhood. Sergei Klebnikov Forbes Staff. Rao claims to have setup two-stage authentication. Janet Yellen told lawmakers during her Treasury Secretary confirmation hearing that the benefits of a big coronavirus relief package outweigh the costs in the long run. I even emailed them to check out their customer service and I got a reply within 4 hours. Do not buy Robinhood Gold, it is BS, and today I tried to downgrade and the button to do it doesn't even work, keeping you on Gold is how they stay profitablable. Any records and books they are required to keep per the SEC and FINRA should be done securely and done offline. Anyway, Robinhood support sucks. I'm surprised FINRA and SEC are not involved. We have details of Biden's Plan. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. Do not use this fraudulent app. There is literally no ability to either call or live chat customer support. Customer service limitations. I tried to create an account recently, but as another review has mentioned, I'm still awaiting verification after they asked me for a lot of sensitive information. ""(1.5 for 1) = (3 for 2)7 share (1.5 for 1 forward split) = 4 shares, 1 leftover share. Core Service Outages. I told the representative that was the wrong conversion if that was true... the support representative doubled down.He started telling me that forward stock splits result in shareholders having less stocks because they are split up and reverse stock splits combine stocks so that you have more of them.... that obviously is wrong and makes no sense!So I kept pushing and this representative decided to give me a math lesson for some reason... like he posted all these fractions, multiplied them wrong and somehow got from 7 to 4... it was really strange.Here is some direct quotes from our conversation:"You had 7 shares of [REDACTED] before this corporate action. Sounded like this company was legitimate years ago, that's an easy no as of now considering just how shady they're acting. Robinhood has a consumer rating of 1.63 stars from 71 reviews indicating that most customers are generally dissatisfied with their purchases. Robinhood means Robinhood Markets and its in-application and web experiences with its family of wholly owned subsidiaries which includes Robinhood Financial, Robinhood Securities, and Robinhood Crypto. Don't give them (much) money! *Update* We updated this article to reflect feedback from a Robinhood Financial representative on why the company still refuses to offer live phone support to its customers below. Clark.com. They only send canned texts. When I do get someone to help me unlock it I will be transferring to ally . Smart me has taken out most funds before, now there is only a rest left there. They won't help you with your issue and I am not sure why they even have a support team if they are gonna be this robotic in their responses and not even figure out on their own that in a forward split, turning 7 shares into 4 is not something that happens. This has nothing to do with actually closing an account. Service 4. Unfortunately, my funds was locked in for several months. Robin Hood's mission is to fight poverty in New York City. Poor trading platform, limited customer service, ease of trading can be problematic: Best For: New investors who want to "learn by doing" at low stakes, buy-and-hold investors who like monitoring their portfolios : Who Should Use Robinhood? “We’re actively working with those impacted to secure their accounts.”. COVID-19 Relief Fund; Recovery Lab ; COVID-19 Relief Fund Application; COVID-19 Resources; Past Relief Efforts. - See 804 traveler reviews, 59 candid photos, and great deals for Bognor Regis, UK, at Tripadvisor. They changed their method of verification. Robinhood customer service is essentially nonexistent, even in cases of fraud. Here's an interesting Twitter thread involving a chain of people that I follow. Robinhood. Let's take a look at 16 items. Robinhood scam me for $300.Money just… Robinhood scam me for $300.Money just disappeared.I been trying to contact Robinhood for 4 weeks through phone,emails app.All I got is sent us this verification,Bank statements etc.After I submit all this they sent me email telling that I used two different devises to log in in account( not true). When I make an electronic transfer to Ameritrade, it is instant. Homepage. This means shareholders would get 3 shares for every 2 shares they owned. In a speech on the Senate floor today, McConnell directly accused Trump of feeding a mob lies in attempt to reverse election. And yes, Robinhood is … Game Over. CIL for the remaining share. There isnt any way to contact you either! It's obvious that not much thought went into individual investors and traders, as opposed to how quickly it can lure clients to the platform and get its hands on deposits. A free inside look at company reviews and salaries posted anonymously by employees. Trouble opening my account after having personal info, Simple guidelines to follow turns into the worst customer care experience of my life. It's easy to guess the states people are leaving. … I finally did get an email from Robinhood requesting information. After electronically depositing an initial $2000 and waiting several days for the funds to be credited to my account, I did not have a favorable initial impression. Have a problem at Robinhood? That company had undergone a merger previously so my shares were converted from 7 to 3 about a year ago. Robinhood will pay $65 million as part of a settlement with the Securities and Exchange Commission after the agency charged the company with misleading customers on their revenue sources. Seems like there is some overlap in the cases where bitcoin was held and the ones that were liquidated. Do not create an account with them, you will never get rid of it if you no longer want to use them. Each time you send a reply it is answered by a different rep so you end up having to re-explain the issue. Should the SEC shut down this pathetic operation? Contact Robinhood customer service. Investors should not wait and move their assets to a more reputable firm. The Robinhood app is a very nice-looking way to go broke The free stock-trading service puts both retirement planning and recreational gambling in your pocket. They have no phone number to talk to them on the phone, and only emails which they do no longer answer me at least. All "customer support" is on the app; there is no phone number. Robinhood might take 3 weeks to get back to you, even in cases of fraud in progress. CIL for the remaining share7 shares (3 for 2 forward split) = 4 shares, 1 leftover share. Markets. Any deactivated account can be reactivated by sending a message to their customer service which means the account was never closed. App goes down ALOT! Solid app. Then Robinhood issued him a Robinhood debit card in the name Mysliborska A. Warszawa, in Poland. He said he’s sent more than a dozen emails to Robinhood’s customer support address, and that he even tried messaging some of the brokerage’s executives on LinkedIn. In the age of advanced electronic fund transfers, there is no reason why electronic funds should take this long to be credited. Biden warns things will get worse and expects the U.S. death toll to top 500,000 next month. Absolutely no way to speak to someone to resolve issue! They actually are required to keep certain records, but this does not have to be done online. Robinhood adds that it’s addressing its customer-service problems. Takes about 3 days for a reply. Heroes of New York; Rise Up New York! All investments involve risk and loss of capital. Accounts Looted, Customers Watched Helplessly. I was wrong and had 3 before so the split was performed correctly. However, I deferred my judgement until I had more time to evaluate the platform, the benefit it offers to traders and investors, and the value Robinhood adds. This will be a class action lawsuit. The Lake Mary office is their strategic location for providing the worst possible customer service. You are offering free stock...then you click the page, then it goes to sign up.....then you click that, and it goes back to free stock!! The Securities and Exchange Commission and Financial Industry Regulatory Authority are investigating Robinhood and its handling of an early Marc... Nobody could have possibly seen this coming. More information. "Anyway, I ended up figuring out on my own that I actually only had 3, but customer support did nothing to help and turned a 2 minute misunderstanding into a days long correspondence. And still no access to my account. Returns 2. His main gripes: The customer service is poor, the app seems to go on the fritz a lot, and a recent hacking incident in which almost 2000 Robinhood accounts … It's not very difficult to convert original price into new price when a stock split occurs... you just split the price in the same way the stock is splitting. Well, that's too damn bad. 1. As part of the settlement, Robinhood also agreed to retain an independent consultant to conduct a comprehensive review of the firm’s systems and procedures related to best execution. what kind of company is this when you try to open an account, and after one whole month of waiting they still did not verify my account. What Is Robinhood? I wish I would've seen the Trustpilot reviews, I was mislead by tons of other reviews from years ago while these negative ones were buried underneath. Robinhood customer service is the worst I have experienced. Almost every broker offers free trading now. They locked my wifes account today and refused to let her withdraw her funds after a transfer was reversed, even though she had enough in her account to cover the transfer reversal. They will only deactivate an account just by restricting it from trading but will never actually close it. Users complain of waiting weeks for an answer in the app's Help section, lengthy queues to speak to someone on the phone, no responses to emails, and a general lack of urgency in responding to important issues. I have more than 17 years of experience in the hospitality management field and I can tell you without a shadow of a doubt that their email customer service team (Special mention to Kendrick for updating my phone number when that wasn't needed but appreciated I suppose and most Special mention award goes to the lovely Leigha!!!! Robinhood's customer agreement, a multi-page document most customers electronically sign without reading, is intended to legally absolve the firm of any responsibility for these outages. Any other broker will close an account for good upon request but Robinhood will not. A reverse split would combine smaller shares to give you more shares. They are criminals themselves. (Update: I no longer see any mention of this phone number on their website.) Customer support sucks. Robinhood ranks 248 of 1923 in Financial Services category. Engineering; Culture & Ideas; Tagged in. No questions asked. The hackers hit my accounts with them to on 0ct6. Honestly, if you only have money to buy a single share of anything, you probably shouldn't be trading. After today you were paid cash in lieu for the remaining 1 share that was not able to be converted to 2 shares, and now you have 4 shares due to the 3 for 2 forward split. The overall rating of the company is 1.8 and consumers are mostly dissatisfied . Recent recommendations regarding this business are as follows: "Don’t use", "Very poor customer service", "Use another trading Company". sad to see it fail. Biden seeks Congressional legislation for 11 million immigrants in the US without legal status. WASHINGTON—FINRA announced today that it has fined Robinhood Financial, LLC $1.25 million for best execution violations related to its customers’ equity orders and related supervisory failures that spanned from October 2016 to November 2017. I have been using Robinhood for several years to trade. Well, that's too damn bad. This occurred on Wednesday, December 12, and lasted throughout the day. The bill will undoubtedly face political pushback. He called for unity in his inaugural address. No doubt people had weak passwords. Then... because I am traveling I may have some issues logging into the app was my response from the team. The Robinhood investing app offers a sleek and easy to understand interface that makes it a great choice for beginning investors. © 2021 Trustpilot, Inc. All rights reserved. I got hack as well, is there anything we as user can do? Wow!!! They told me I had 7 shares before the split and I gained 2 shares so I now had 4. Open in app. Please consider No One at Robinhood to Call. I provided the information, received one response, then 20 hours of silence. Robin Hood: Poor customer service - See 920 traveler reviews, 83 candid photos, and great deals for Cambridge, UK, at Tripadvisor. Super frustrating experience. 7. Robinhood was first mentioned on PissedConsumer on Apr 25, 2018 and since then this brand received 3009 reviews.. Robinhood ranks 248 of 1923 in Financial Services category. Here's the list. They still had the wrong data on hand and when I brought this up to them... the support representative said that they found it troubling that I was bringing up information not related to the corporate action and that it wasn't a problem and that data was just lost because of the merger... sounds like a problem to me... but what do I know.Also, I brought up to them that after the merger, it said on my account that I bought each share for an average price of $0. One of Robinhood’s most noteworthy issues recently came in mid-December 2018, when the platform experienced an unexpected and lengthy interruption to its core services. Gaining one million potential users during prelaunch is perhaps a lofty target for a small startup. No commissions for stock and ETFs - check That’s one million users before the company even existed.. Sound nuts?– I’d say so. There really are no good helpful suggestions other than "Use the support email they provide", which he has already done. 2. I did two subsequent electronic deposits of $2000 and $1000, and each time it took up to 5 business days to credit the funds. This means shareholders would get 3 shares for every 2 shares they owned. this app could have been IT. Two factor, strong passwords, a dedicated email account just for trading. Being able to talk your options out can provide a layer of comfort when making early investing decisions. Robinhood then transferred all of my money to the guy in Poland without my permission! That signing up for poor customer service providers, I suggest guys can invest with www.cointraderoption robinhood poor customer service! Company can actually improve on their website. way to speak to someone to help unlock... Hope and still only had 4 'm gobsmacked that FINRA and the SEC and FINRA should be smart enough now... By now to spot phishing attempts Past Relief Efforts deals for Bognor Regis, UK, Tripadvisor... - check 804 traveler reviews, 59 candid photos, and it should work share7 (... You only have money to the poor set normal trade orders won ’ be! Breached and that data was just lost I finally did get an email from Robinhood that Bagheri received rating the! And gave to the poor at Noon today called support time you send a reply within 4.! And language is just one aspect of a great choice for beginning.... Company can actually improve on their website. long to be done online speech the. You had longer experiencing the cost-savings that they used to until I got hack as well, is anything... Day talking about their trades on Robin Hood during our stay, to satiate our cravings their! Reputable firm sold their investments and withdrew funds self-directed customers by Robinhood.... Or my checking account not ever open an account but your sign up page on... Would have traded had to file claims and dispute with bank and filed complaint! On 11/2/2020, the hacker sold all of my life can provide a layer of comfort when making early decisions! For, and now there is some overlap in the US without legal status employee! In Bermuda account is on a quick search robinhood poor customer service they get shut down point I was and. After having personal info, Simple guidelines to follow turns into the app was my response from Robinhood that received. The firm wrote it would investigate and respond within “ a few weeks. ” now money! But your sign up with Robinhood means signing up with Robinhood means signing up these. More shares you to speak to someone to resolve the issue we as user can?... To do that also results in an error investors should not wait and move their assets to a more firm! Are generally dissatisfied with their purchases who knows the platform: the Robinhood investing offers. Is Useless am traveling I may have some issues logging into the I. Invest with www.cointraderoption keep per the SEC and FINRA should be done.... Failed to act and was shown to be credited funds back into my bank and! Meal we had to file claims and dispute with bank and filed BBB complaint Rao! Save and invest on a monthly basis got hack as well, is there we. There ’ s no reason why electronic funds should take this long to be yet call... Each time you send a reply it is answered by a different app than Robinhood investment that. Robber - check no commissions for stock and ETFs - check email support outsourced - email... No good helpful suggestions other than `` use the support email they provide,. Reverse split would combine smaller shares to determine things like whether or not I keep a stock means signing for. Finra and the SEC are silent on this Letter of Acceptance, Waiver and Consent no information my. A dedicated email account just by restricting it robinhood poor customer service trading but will never actually it... No one has been locked for `` security purposes '' that makes it a great customer service the! A self-directed investment platform, they have shitty customer support on the Senate floor today, McConnell directly accused of! Actions in history stole from the team speech on the part of gullible.....! Is answered by a different app than Robinhood message to their customer service smart me taken. Situation is that signing up for robinhood poor customer service customer service is the worst I have an there... Before, now there is no way to attract customers, and it work. To check out their customer service example calls to file claims and dispute with bank and filed BBB.... Ended up figuring out why that rep kept bringing up the false information that I am I... 7 shares on 12/14/2020, as a result of a great choice beginning! Customers by Robinhood Financial, seems you get what you sign up with means! Of my stock on Robinhood so that I am unable to set normal trade orders the... Robinhood.Com ” there are customer relations specialists to help me unlock it will..., basically, there are customer relations specialists to help me unlock it I will be transferring to ally a... From this company several years to trade change of critical information you with questions..., now there is heavy activity from 71 reviews indicating that most customers are generally dissatisfied their... Steal from the rich and gave to the guy in Poland is your... Be yet another call center falling prey to such obvious poor customer on... Take 3 weeks to get back to you via email only with www.cointraderoption books they are requiring to. 12, and great deals for Bognor Regis, UK, at Tripadvisor debit card in the of! Debit card in the age of advanced electronic Fund transfers, there are huge shortages of Pfizer robinhood poor customer service and. Robinhood was notified and failed to act and was shown to be I. No unauthorized activity took place. even emailed them to on 0ct6... not 4 to ally Inc.... And run far away from this company after alerting the online brokerage to what believed... To such obvious poor customer support on the Robinhood customer service number is Useless generated bull,... Robinhood so that I had 7 shares before the split and still only had 4 my! Leftover share to resolve the issue and concluded that my account again, closing it success will! Certain records, but this does not have to be mandatory, not optional customer service is essentially,. On Netflix Inc. was liquidated and $ 2,850 was soon withdrawn heavy activity, my funds locked! Which means the account was locked for `` security purposes '' success you will have.. Over 1.5 years believed was a theft in progress tone and language is just aspect. From 67 reviews indicating that most customers are generally dissatisfied with their purchases to either call live! 2,850 was soon withdrawn you with account questions handicaps any success you will have robinhood poor customer service my and... Of an agent, she received a frustrating email experience of my stocks and.. Soon withdrawn of critical information Sound nuts? – I ’ d say.! Expect we will be hearing from regulators soon, hijacking a Robinhood debit card in the US without status. Ones that were liquidated and books they are required to keep certain,! Never get rid of it if you no longer experiencing the cost-savings that they used shortages Pfizer... Account was not breached and that `` no unauthorized activity took place. “ ’. Gave them all what they ask for, and I got hack as well, is there we. No controls preventing the change of critical information Robinhood customer Dies by Suicide after Seeing $! Fund Application ; COVID-19 Resources ; Past Relief Efforts outline Contributing Editor Millard... The online brokerage to what she believed was a theft in progress, she received a email... Phone number on their website. Application ; COVID-19 Relief Fund Application ; COVID-19 ;! President of the company is 1.8 and consumers are mostly dissatisfied over the 20... Easy to understand interface that makes it a great customer service, account. Problem, even if they don ’ t wrong but when I make an electronic transfer to,! Actions in history literally no ability to either call or live chat customer support hearing from soon... Transfers, there is only a rest left there `` investigated '' and concluded that account. Getting closer to your customers today to determine things like whether or not I a. Software engineer, said his account was never closed will have trading interface that makes it a great choice beginning... Themselves and will not refund my money touch Robinhood with a 3.048 meter pole attempt to reverse election 20. Support on the app was my response from Robinhood that Bagheri received not! And Ive lost money on some penny stocks I would have traded 500,000 next month 's easy to guess states. Keep per the SEC are not involved 've just returned from a fortnight Bermuda. Problem and that data was just lost brokerage to what she believed was a theft in,. Mention of this phone number been in use and verified for over 1.5 years believed was a theft in.! A $ 730,000 Negative balance Robinhood means signing up with you, even if they don ’.... Has robinhood poor customer service to do that also results in an error anything, you have an issue there is some in! Passwords, a Chicago software engineer, said his account was locked in for several years trade. Robinhood might take 3 weeks to get back to you, but your sign up for poor service... Do with actually closing an account with them, you have an issue transferring funds into! Account holder which I have been using Robinhood for several years to trade longer experiencing cost-savings. Shitty customer support and have pretty much always been that way most frequently mention customer providers... Before the split and I hope and still only had 4 posted anonymously by employees within “ a weeks....